Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Missing Mail
If you received a notification that your package was delivered and have not received it, please allow 24 hours before contacting support. It is very common to receive the notification before it has been delivered.

If your package was lost in the mail due to an error in the address you will need to pay a restocking fee for a replacement to be sent.

Refunds (if applicable)
We charge a $5 restocking fee for all returns. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@waypointwanders.com and send your item to:

Waypoint Wanders
1881 W Traverse PKWY
Ste E #324
Lehi UT 84043

Shipping
To return your product, you should mail your product to: 

1881 W Traverse PKWY
Ste E #324
Lehi UT 84043

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.